Škoda Auto Volkswagen India Private Limited (SAVWIPL) continues to prioritise customer satisfaction with a major expansion of its aftersales infrastructure. Over the past decade, the company has doubled its Regional Distribution Centre (RDC) footprint to 52,000 sqm, underlining its commitment to supporting its customers’ needs. This strategic investment has been pivotal in improving operational efficiency and streamlining the distribution of parts and accessories to all five brands in the group – Škoda, Volkswagen, Audi, Porsche, and Lamborghini.
A key development in this expansion is the recent 8,000 sqm addition to the Pune RDC, which now spans 33,000 sqm. This larger facility enhances the company’s ability to manage parts distribution, ensuring faster turnaround times and supporting a seamless customer experience. Located in the heart of the country’s automotive hub, the Pune RDC plays a critical role in maintaining the group’s promise of efficient aftersales services.
In addition to the Pune RDC, parts distribution centres are strategically placed in NCR and Bangalore. These centres are designed to improve nationwide coverage, ensuring that customers have quick access to parts and services, no matter where they are located. The expansion of these facilities has contributed to a significant increase in service touchpoints, which have risen by 35% to a total of 540 across India in 2024. This widespread network of service centres enables SAVWIPL to provide better access to maintenance and emergency services for its customers.
Piyush Arora, Managing Director and CEO of Škoda Auto Volkswagen India, commented on the expansion, saying, “Owning a car is not just about mobility; it’s about creating lasting memories. The enhanced RDC will allow us to reduce turnaround times for parts distribution, elevating the overall customer experience and making every interaction a positive one.”
The expansion of the RDC and the increase in service touchpoints align with Škoda Auto Volkswagen India’s larger goals to improve its aftersales network, ensuring that customers receive high-quality services at every step of their ownership journey. This investment also supports the group’s continued growth in India, providing critical infrastructure to meet the demands of new and existing product lines.
As the company strengthens its aftersales capabilities, it also underscores the importance of genuine parts availability and timely service, ultimately enhancing the ownership experience and driving customer satisfaction across India.
