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thyssenkrupp Elevator launches an app for customer assistance

Mobile app acts as an alternate channel to seek any assistance or log any complaints

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Thyssenkrupp Elevator, Manish Mehan, Android, IOS operating systems, COVID-19 pandemic

thyssenkrupp Elevator (India) has launched a new mobile app to offer faster and safer assistance to its customers during the lockdown period

•             This mobile app acts as an alternate channel to seek any assistance or log any complaints / calls, if the customer can’t reach our call centre for any reason.

•             The customers can use their registered mobile number to log into the app to see the units linked to their mobile number. They can then choose the specific unit having issues and submit their call/complaint.

•             Additionally, the customers can also see the updates regarding their complaint on the app, with final closure and remarks.

In light of the ongoing lockdown in India due to COVID-19 pandemic, thyssenkrupp Elevator (India) has launched a new mobile app for its customers to seek any assistances or register any complaint/call from the comfort of their home during the lockdown period. It has a user-friendly interface to perform the basic functions. The app is available on Google Play and App Store. It supports both the Android and iOS operating systems.

The customers can use their registered mobile number to log into this app to see the units linked to their mobile number. They can then choose the specific unit having issues and submit their call/complaint. Furthermore, the customers can also see the updates regarding their complaint on the app, with final closure and remarks.

“thyssenkrupp Elevator gives utmost importance to the safety and comfort of its customers. We wanted to make our customer’s life simpler and more convenient during the COVID-19 lockdown period. Hence we developed this app, which will empower our customers and will further equip them to reach out to us faster than ever before. This is our way of keeping our customers safe and healthy in this unprecedented crisis, as they can reach out to us and track the status of their complaint without stepping out of their homes or even making a call, said Manish Mehan, CEO-thyssenkrupp Elevator (India). “

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