NORD Drivesystems Pvt. Ltd launched its ‘EXTRA MILE SERVICE VEHICLE’ with the aim of reaching the customer at their doorstep for increasing and managing the product life cycle. The event held at Taj Deccan, Hyderabad was graced by two important government authorities, Shri A. R. Sukumar, IAS, Principal Secretary, Public Enterprises, Government of Andhra Pradesh and Shri. Jayesh Ranjan, IAS, Principal Secretary, Industries and Commerce (I&C) Department, Information Technology, Electronics & Communications (ITE&C) Department, Government of Telangana.
NORD’s newly launched Van is aimed at providing all types of services for emergency refurbishment and support services. The products that NORD provides globally are all available in the Indian Market too and the service team from NORD India claims to refurbish and service 90% of the total product range locally.
“Our customers from various industries right from steel to cement, from food and beverage to textile, compete not just on the quality of their products, but on the responsiveness and service levels that they deliver to their end users. So maintaining reliable machinery is what the customer want. So here we are ready to service every NORD product in the least possible time and helping the customers have a product with extended working life. This is the reason we have named it ‘Extra Mile Service’, we want each customer to have an extra mile run with our products,” explained P.L. Muthusekkar, MD, NORD Drivesystems.
There were about 130 customers who attended the event, some also arrived from Chennai, Ahmedabad, Surat, Indore, Chandigarh etc. Customers like Marini, Texfab, FLSmidth, Eriez Magnetics, K2 Cranes, Metso, New Era Industries, Sneha Farms, S2 Engineering, CPK etc. attended the event. The program was a grand success and well appreciated by all the customers who attended it.
NORD, GM, Amit Deokule, stated that “With our new EXTRA MILE SERVICE, NORD is willing to take the risk of fighting sun or rain and reaching our customers whenever they call us one our Toll Free Number or mail us with their queries.”
Lowering the Barriers to have smooth functioning gearboxes
Extra Mile Service provide on time servicing, performance based life extension of products and functionality while offering affordable pricing, ensuring that manufacturers can get up and running quickly and easily after the servicing completed.
Core technology benefits delivered by Extra Mile Service are:
• Reliability: Our customers can rely on NORD to perfectly complete servicing of products and also rely on us for the availability of doorstep servicing.
• Scalability: Regardless of the plant and machinery size, NORD is able to handle all types of simple and complex needs of the customer, as the van is designed to support customers’ needs in every possible way.
• Security: With NORD Vehicle comes a security that all your machinery is in safe hands as only qualified service engineers will visit the customers and attend to the requirement in a technically superior way.
• Support for communication: NORD has a toll free number for communication (1800 200 2042) and email: firstname.lastname@example.org for easy access.
Now it is easier than ever for manufacturers to reliably connect with customers and suppliers to ensure accurate and in-time delivery, with our support to have hassle free servicing of motors, gearboxes and VFDs.
The NORD authorities present for the vehicle launch were Mr. Ullrich Küchenmeister, Executive Partner and Global MD, NORD GmbH, Mr. P.L. Muthusekkar, MD, NORD India, Mr. Dhanraj Kalbhor, VP, NORD India & Mr. Amit Deokule, GM, NORD India along with the NORD Family here in India.